Fixing a Connection That Won't Log On

Some users are able to reach the Airpath home page, but find they are unable to log in. The following steps should solve this problem:

Disconnecting Completely

Disconnect your wireless adapter from your computer for a period of three to five minutes. Re-connect your adapter and attempt to log on as normal.

Restarting Your Computer

If you are still unable to log in, try to disconnect again by following the instructions above, then shut your computer down. Restart your computer and try to log in.

Check Your Wireless Configuration
 

Click on Start, then Settings, then click on Network and Dial-up Connections.
Double-click on the icon for your Local area connection. Click on Properties.
Click on the Configure button. Then click on the Advanced tab on the screen that appears.
Click on ESSID. This must be set to airpath (all lower-case letters). Click on Operating Mode. This must be set to Infrastructure. Also, make sure that Encryption Level is set to None. Click OK. Click OK. Click Close.

 

Renew Your IP Address
 

Click on Start, then click on Run.
Type command and click OK.
Type ipconfig /release, then hit <enter>.
After this command processes, type ipconfig /renew, then hit <enter>.

 

If your problem persists, please call our trained Technical Support staff at
866-307-6854 for assistance.