Common Problems

	I can't send or receive e-mail using my e-mail client (i.e. Outlook Express)
	I am unable to log on to AmeriSPOT/Airpath. It says "Invalid username/password"
	I don't have a signal
	I have a signal, but the connection speed is very low
	I lost my status window (Colubris only)
	I have a signal but I am not being re-directed to the sign-up page

Make sure that you are lgged in before attempting to send mail
***You must be logged in to send e-mail!***
Make sure your mail setting are set up correctly in the mail client
If you do not now where to find this information, does your mail service provider offer webmail. If you are connected and can go to the Internet, you might want to use webmail
Can you browse the Internet? If not, you are not connected to the AmeriSPOTAirpath service

Are you including the "End User ID" in your user name. i.e. You need do enter "username@amerispot.com"

Check the wireless card configuration under Network Properties. The SSID must be AmeriSpot (note the Upper Case "A" and "S"), or your SSID if you changed it from the default. The Mode must be set to Infrastructure. WEP Encryption should be disabled.
Check your surroundings for possible sources of interference. Anything emitting RF signals could be cause for a reduced or non-existent signal. The worst offenders are ham/amateur radio equipment and cordless phones. (2.4 GHz phones are especially notorious for knocking users offline)
Make sure that your wireless card or other wireless network adapter is installed properly and detected by your operating system. Try re-installing your device drivers.

Check your surroundings for possible sources of interference. Anything emitting RF signals could be cause for a reduced or non-existent signal. The worst offenders are ham/amateur radio equipment and cordless phones. (2.4 GHz phones are especially notorious for knocking users offline)
Ping your gateway to test the connection. This tests the link between the client adapter and the wireless access point. If you are not comfortable doing this, call our 24 x 7 tech support number and they will be glad to help you. That number is 866-307-6854
This is often caused by a bottleneck on the Internet. The traffic is very heavy at certain times of the day. Some sites are very congested at certain times.

This is a common problem, primarily when using Internet Explorer 6. The importance of this issue is that without the status window, it is impossible to log out easily. Disconnect your wireless adapter from your computer (or disable the connection in Windows 2000 or XP. After a few minutes, the radio will automatically end your session.

This is a common problem for subscribers of AOL, WalMart Connect, BlueLight, and Juno. At this point there is no solution as these programs “kidnap” your Internet connection settings in Windows and modify them in such a way as to prevent a standard connection. If you have Netscape installed on your computer you might try launching it and it may allow you to connect.
The only other solution is to uninstall your AOL, WalMart Connect, BlueLight or Juno and re-install Internet Explorer from your original CD. We are currently working on a better solution.
You can logon to the system through the public use computer at the store and then surf the Internet or use your provider’s web mail program to check your mail.